Good. That should be the trend now.
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From: Mahlon Barash <mbarash@yahoo.com>
Sender: MicrofinancePractice@yahoogroups.com
Date: Wed, 10 Apr 2013 09:57:00 -0700 (PDT)
To: MicrofinancePractice@yahoogroups.com<MicrofinancePractice@yahoogroups.com>
ReplyTo: MicrofinancePractice@yahoogroups.com
Subject: [MFP] Isn't this obvious?
What I can't understand is why "Client-centricity is the latest buzz word in financial inclusion." It sounds like some recent revelation that MFIs should listen to what their clients want. It seems this should have been very obvious from the beginning of the history of microfinance. It seems obvious that products should be designed based on client's needs not what the institution thinks they need.
Mahlon Barash
Lima, Peru
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