Microfinance Practice: Re: [MFP] Why are microfinance client numbers increasing?

Sophie and Richard,

You make an important point about SG members reaching out to financial institutions as individuals and financial institutions reaching out to them. I would be valuable to sturdy these connections which have occurred spontaneously to see which ones have proved valuable and useful and which have not. Most of these linkages will occur without us having much a say in how they are structured so it would good to know what is out there.

Jeff

Jeffrey Ashe
jaashe@aol.com

-----Original Message-----
From: Sophie Chitedze sophiechitedze@yahoo.com [MicrofinancePractice] <MicrofinancePractice@yahoogroups.com>
To: MicrofinancePractice <MicrofinancePractice@yahoogroups.com>; MFP <microfinancepractice@yahoogroups.com>
Cc: microfinanceheretic <microfinanceheretic@gmail.com>
Sent: Fri, Jul 3, 2015 7:13 am
Subject: Re: [MFP] Why are microfinance client numbers increasing?

Dear Richard,

In my perspective, utilization of formal financial services (microfinance products) by poor clients such as members of Savings Groups is not an either/or option. When you and me have need of a place to securely save our funds or borrow a loan for whatever purposes, etc, banks are very accessible and close to us and are a very convenient daily aspect of our lives. The case is different with poor people located in remote locations and mostly organised in informal Savings Groups. Banks are out of reach, and in most cases do not even understand how they operate. So I guess the questions to be answered are:

●What needs to happen to enable these poor Savings Group clients and financially excluded individuals access and utilise the various financial products conveniently when they decide or need to do so just like you and me?

●Secondly, what needs to happen to ensure Financial Service Providers (FSPs) respond to these needs and serve these clients viably and sustainably?

On the client side, what is needed is to ensure adequate client preparation, readiness, protection, empowerment to take own action by demanding the services and making the right choices, voice to advocate for pro poor finacial services policies to their benefit and financial literacy. It requires up to date statistics on numbers, scale and financial achievements to be communicated and issues requiring the need to link to banks....how to do so...etc

On the FSP side, the issues to address include; mission commitment to serve poor clients, investment in business-led approaches to developing this client market through innovative products that meet unique client needs, innovating efficient delivery channels to reach these remotely located clients conveniently, respect for client rights, building trust, capacity to scale, etc.

Finally, we know that despite these debates, the day to day reality is that the poor seek external financial services with or without our support and our role as development practioners is therefore to ensure they benefit from these actions in an equal manner irrespective of their sex and livelihood status. This becomes even more pertinent when women are brought into the equation. It requires a totally different way in tackling issues ....indeed quite different from the conventional way of doing things, while building on past experience.

You are raising very helpful questions and I am learning a lot from the discussions.

Best,

Sophie

Sent from Yahoo Mail on Android

From:"richard chongo rigochongo@yahoo.co.uk [MicrofinancePractice]" <MicrofinancePractice@yahoogroups.com>
Date:Wed, 1 Jul, 2015 at 15:07
Subject:[MFP] Why are microfinance client numbers increasing?

  Dear all,                      
                       
  Once again, I would like to tap from the great knowledge harbored in this group.                      
                       
  There has been a number of debates, posts, findings, thoughts, etc on the evils of micro-finance. People have argued that micro-finance does not result into any positive transformation for the people living in poverty, rather it worsens their (economic) situation. Examples have been drawn from Andhra Pradesh where micro-finance clients committed suicide to free themselves from the "angry" loan officers demanding their money back; also from some country in Asia where a woman sent her daughter into prostitution so that she can repay a loan to an "un-understanding" MFI which denies to restructure her loan or just write it off. So many other examples are found in Africa where clients are locked in offices until the repayment money comes. Apart from the clearly evident forms of "injustice" as these ones, other sectors have also argued that poor people are being robbed because of their ignorance where MFIs charge interest rates that are very high effectively having the potential to dwindle their economic growth. In fact Dr Jason Hickel says "micro-finance doesn't work"; and that "the micro-finance craze has been built on "foundations of sand" because "no clear evidence yet exists that micro-finance programs have positive impacts."" Of course many would agree that, just because there is lack of clear evidence on the positive impact of micro-finance, does not mean micro-finance has zero or negative impact.                      
                       
  Regardless of the above thoughts, it seems the number of micro-finance clients keeps on growing, especially in these times when people have realized that micro-finance does not equal to micro-credit. Micro-credit, just as micro-savings, micro-insurance, etc, are just components within micro-finance sector.                      
                       
  1. Do these growing numbers mean that the clients themselves do not see these evils? Or maybe should we assume that micro-finance clients are ignorant or too poor to notice these "exploitative" endeavors?                      
                       
  2. When a micro-credit client invests his/her loan funds into a micro-business, and the business fails to pick-up, is it micro-finance to blame?                      
                       
  3. Is it the whole of micro-finance industry that is to blame? Or there are few components within the industry that invite these criticisms?                      
                       
  .............................                       
                      
  I believe that micro-finance is not a magic bullet that can kill                        ALL causes and effects of poverty. However, I think that it creates opportunities for people living in poverty, and mostly excluded from financial solutions, to try their luck in the world of financial services. Definitely, some will make it and some will fall along the way but the idea is to get everyone to the "positive transformation" goal. I liked a comment from my friend Tim when we chatted on this issue. He said,                       
                       
      "                       I certainly do agree that micro-finance is not a solution to poverty.  However, I am still hopeful that it     provides a platform from which solutions may arise.  Like any type of financial intervention it grants people     access.  The real work is in the hands of the customers.  In the end it will be their ingenuity, creativity     and hard work that advances their livelihoods. Micro-finance just helps level the playing field (if only a     little) so that the riskier clientele can access the same things that the wealthy do"                      
                       
  I think that micro-finance clients, though poor, are able to make financial decisions that affect their lives. Just as in the corporate world, some people will make decisions that will not go according to their expectations. What micro-finance does is to provide opportunities for poor people to access financial services (both in terms of                        physical presence of financial services and                        simplifying processes for a rural poor woman to transact with a financial service provider). A decision to                        USE these services now rests in the hands of the client.                       
                      
  Nevertheless, I do agree that the extent to which micro-finance clients can make informed financial service usage decision might be a bit limited. This is due to the fact that these services might be new in their context. Since there are numerous examples of the advantages of micro-finance, I think concentrating on training these clients to be able to distinguish between a good micro-finance service and a bad service would be an ideal step to take.                       
                        
  I think that when a client gets a first loan from an MFI, and s/he comes back for a second one, one of the possible reasons would be s/he satisfied by what s/he benefits from the MFI. It would also be nice to understand the net promoter score in the micro-finance industry. If it is negative, then pheew there is no future. If it is positive, and thankfully higher then it would mean the clients are happy with the benefits that they get from the MFIs are are able to recommend others in their circles to join.                        
                       
  Disclaimer: I do not intend to invalidate the points that critics of micro-finance make. I personally salute their efforts because they help to shape a good direction for micro-finance industry and basically because they mean well. I have never come across a critic that fights for eradication of micro-finance, they all point out the negatives of which if addressed, the industry would be a better place.