Thanks for sharing this news Bruce. So, the MFI did not have a complaints handling process at all previous to certification??
Also, any chance you could share a copy of the MFI loan agreement which they state they 'simplified'? (I collect contracts)
Thanks in advance,
Jami
On Thu, Jun 18, 2015 at 2:05 PM, Bruce MacDonald bmacdonald@accion.org [MicrofinancePractice] <MicrofinancePractice@yahoogroups.com> wrote:
Colleagues,
Thaneakea Phum Cambodia (TPC) has been formally recognized as client protection-certified by the Smart Campaign. It's the first MFI in Cambodia to be awarded the certification, and one of 10 Cambodian MFIs pursuing such recognition supported by funding from Agence Française de Développement under the Cambodia Microfinance Association's Client Protection Initiative. The full press release is here.
Regards,
Bruce
Bruce J. MacDonald | SVP, Communications | Accion | 10 Fawcett Street, Suite 204, Cambridge, MA 02138 USA
Tel +1 617.625.7080, x.1245 | Fax +1 617.625.7020 | bmacdonald@accion.org | www.accion.org | skype: bruce.j.macdonald |@accion_global
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Posted by: Jami Solli <jamisolli@gmail.com>
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