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CGAP Newsflash: Merging M-Banking and Microfinance A new CGAP Focus Note, Microfinance and Mobile Banking: Blurring the Lines finds that to date, MFIs successful in using m-banking for their operations are located in mature markets where the mobile and agent infrastructures are already in place, and where customers have experience with viable mobile payments solutions. The benefits of m-banking services to MFIs largely depend on the success of the existing m-banking service itself: in markets where m-banking is strong, MFIs and their customers can more easily benefit. Further, while MFIs and their customers can clearly derive benefits from mobile banking, there is no evidence of an MFI driving adoption. The Focus Note presents the experiences several MFIs in Kenya, Bangladesh the Philippines, and elsewhere have had with m-banking solutions and discusses how MFIs can best leverage mobile technology for their customers. Read the paper and complementary blog post in their entirety on CGAP.org. Join the authors, Sarah Rotman and Michel Hanouch, for a live web chat on 27 August at 10 AM EST to discuss how MFIs can best leverage m-banking to benefit their customers. Register and submit questions in advance at CGAP.org or join in real-time on 27 August. You have been sent this email because you are on the CGAP emailing list. If you prefer not to receive further emails, please email us at CGAP@WorldBank.org
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