I am afraid 'client-eccentricity' actually gave birth to MFIs as a special institution to serve the downtrodden poor who do not get an ear from no other financial institutions. It is therefore wrong to assume that it has become a latest buzz for MFIs
Dr.S.N.Ghosal
--- In MicrofinancePractice@yahoogroups.com, Mahlon Barash <mbarash@...> wrote:
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> What I can't understand is why "Client-centricity is the latest buzz word in financial inclusion." It sounds like some recent revelation that MFIs should listen to what their clients want. It seems this should have been very obvious from the beginning of the history of microfinance. It seems obvious that products should be designed based on client's needs not what the institution thinks they need.
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> Mahlon Barash
> Lima, Peru
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