New ILO Publication
Making Microfinance Work: Managing Product Diversification
Available from ILO Publications: http://www.ilo.org/global/
Authors: Cheryl Frankiewicz and Craig Churchill
24 chapters, 565 pages plus bibliography and index
The ILO is pleased to announce the publication of its new training manual, "Managing product diversification," the second in its highly acclaimed Making Microfinance Work series. As with the first book, "Managing for improved performance," this publication draws heavily from both the microfinance and management literature and serves as the textbook for a course offered by trainers certified by the ILO's International Training Centre in Turin.
This new book, and the accompanying course, is designed to assist MFIs that have already diversified and are looking for ways to manage their diversification more effectively, as well as institutions that are looking for guidance on where and how to begin.
The content includes chapters on various product options, including savings, insurance, leasing, money transfers and even grants and non-financial services. It also explores how to combine different product menus to serve specific market segments, such as the ultra-poor, youth, women, SMEs and persons in rural areas and post-crisis environments. The book concludes with discussions about managing partnerships and strategies to overcome the challenges of delivering a diverse product portfolio. It provides specific suggestions for managing diversification, including adapting the institutional culture, redistributing responsibilities, empowering staff, communicating with clients, reengineering systems and managing change.
To date, more than one hundred trainers around the world have been certified to offer the Making Microfinance Work materials. More than 1700 managers from 47 countries have participated in the courses. "Managing for improved performance" has been translated into 8 languages. For more details about the training programme, see http://mmw.itcilo.org
Many thanks to the donors who supported the development of this new publication, especially the European Union, the Luxembourg and Italian governments, and UNCDF.
Happy new year!
Craig
International Labour Organization
Social Finance Program
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